WELCOME TO THE LEADER FAQ PAGE...
...and thank you for being a vital part of how we are able to connect intimately with our THC family in the midst of the uncertainty in our nation. The more we are able to connect with our members, the better we can help them transform a difficult year into the one of victory, even when we're physically apart.
Here you will find links designed to answer your key questions, such as how to use groups, how to use Zoom and other frequently asked questions. If you have a question that isn't already covered on this page, simply use the form at the bottom to submit it to our team so the page can be updated.
Planning Center Groups is an easy way for THC to create community through small groups and classes. Through this platform, we can communicate with group members, schedule group sessions and even take attendance.
You can access Planning Center Groups at planning.center.
Zoom is a web conferencing portal all about connecting groups and teams for easy collaboration. With Zoom, you can have phone and video meetings, share files and screens, conduct polls and more!
You can download the Zoom app to your phone, tablet, or desktop from zoom.us.
QUESTION + RESPONSE
WHERE DO I GO FOR MORE TRAINING?
Planning Center Groups and Zoom Video Conferencing have both created extensive training resources to help answer common questions on how to use their products. You can access all of the trainings at the following links:
Planning Center Groups: https://pcogroups.zendesk.com/hc/en-us/sections/360003124053-Managing-Members-and-Events
Zoom Video Conferencing: https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials
For easy reference, here are some specific trainings that you may find helpful based on how we are using both platforms.
PLANNING CENTER GROUPS
How to take attendance: Please remember to take attendance for each of your weekly sessions so that we can track participation and you can easily see who in your group needs some extra outreach.
How to add or remove group members: Remember, you will only be adding people who have requested to join your group, so you can "Jump to" the section titled "Accept or Reject Membership Requests."
How to contact group members individually and collectively.
How to create, edit or delete an event: You will only need to create the events for your weekly sessions after your group has voted on the day and time during the Week #1 session.
ZOOM VIDEO CONFERENCING
How to schedule your weekly sessions in Zoom: Once your team has decided on a weekly meeting date and time, you have the option to schedule the sessions in Zoom using your Personal Meeting ID. Don't forget to turn OFF the password feature and to turn ON your meeting notifications.
How to join the Zoom session: This may be a helpful link to share with your group members.
How to use the Meeting Controls in the Zoom session: Don't forget to mute your group members during the video lesson or to help cut out excessive ambient noise when someone it talking during the group discussions. You can also leverage the polling feature to vote on the weekly meeting date and time.
How to share your screen: You will need to share your screen so that all of your group members can see and hear the video lesson.
DO I NEED TO BE AN EXPERT ON THE LESSON CONTENT?
No, you are not expected to be an expert on what is being discussed in each weekly lesson. Your role is to communicate with the team members, control the weekly sessions and facilitate the group discussions. If it will make you feel more comfortable, you are free to watch the lesson videos in advance, but that is not required.
IS IT OKAY IF THE SESSIONS DOESN'T LAST FOR 75 MINUTES?
Yes, its okay if the session ends early as long as all the points of the agenda have been hit and the discussion has been interactive. To effectively complete all parts of the agenda, we estimate that it will require at least 45 minutes. If you are struggling to get to or past the 45 minute mark, please reach out to your Support Contact to see how the interactive parts of the agenda can be improved.
CAN THE PARTICIPANTS SEE EACH OTHER?
Yes, all participants have the ability to see each person in the session that has their camera turned on, however, whether they actually see everyone depends on their selected view. The primary views are "Active Speaker View", "Gallery View" and "Mini View." Only those who select "Gallery View" will be able to see all session participants at once (up to 25 people). For more information, check out this article from Zoom: https://support.zoom.us/hc/en-us/articles/201362323-How-Do-I-Change-The-Video-Layout-
WHERE CAN I FIND THE SESSION AGENDAS AND LESSON VIDEOS?
Session agendas and lesson videos can be found under the Resources tab in your group in Planning Center Groups
WHAT DO I DO IF I LOSE MY PASSWORD TO ZOOM OR GROUPS?
If you lose your password to Planning Center Groups, you can reset your password from the Planning Center login screen by clicking the "Need a password?" link located below the blue "Log In" button. The link to reset your password will be emailed to the email accounts that you have listed inside of your Planning Center profile.
If you lose your password to Zoom (or were not prompted to create a password after activating the account), You can reset your password from the Zoom login screen by clicking the "Forgot Password" in the "Password" entry field. The link to reset your password will be emailed to your THC email account.
HOW DO I FIND MY ZOOM MEETING LINK?
You can find your Zoom meeting link by locating your Personal Meeting ID link in your Zoom account. For detailed instructions, check out this training video: https://www.loom.com/share/e3764b2b15104320a8b75d7b31d58232
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